Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sc6569@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sc6569@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sc6569@gmail.com.

Return & Refund Policy

At Trusly, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be in its original packaging with all tags intact
Proof of purchase (order confirmation or receipt) is required

2. Return Timeframe

You may request a return within 14 days of receiving your order.
Returns requested after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect your returned item:

You will be notified of the approval or rejection of your refund
If approved, the refund will be processed to your original payment method within 10 days
Shipping charges (if any) are non-refundable unless the return is due to our error

4. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items.
If you need an exchange, please contact us at sc6569@gmail.com within the return period.

5. Damaged or Defective Items

If you receive a damaged, defective, or wrong product:

Contact us within 14 days of delivery
Share clear photos/videos of the issue
We will arrange a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items cannot be returned:

Items marked as “Final Sale”
Perishable goods
Personal care or hygiene products
Gift cards or downloadable products

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns